Contact customer service at 1-800-659-2704 to obtain an RMA and further instructions.
Diversion is the sale of exclusive product lines outside the intended channels of professional distribution.
Diversion can occur through multiple sources, including through manufacturers who look the other way and sell directly to diverters, and through customers who purchase products not for authorized purposes, but rather for unauthorized resale.
If a collector (diverter) contacts you, contact us to report it. Be sure to provide the collector's name, telephone number and
any other information that you may be able to legally provide. We abide by all anti-diversion agreements with our manufacturers.
Customer accounts that are flagged as diverters will not be allowed to shop on the site.
If you feel your account has been flagged in error, please contact customer service
at 1-800-659-2704.
If your order was placed before 12:00 p.m. (noon) EST Monday - Friday, your order is shipped out the same day. You should receive your order within 1-5 business days, depending on where you are located.
If you order an item and do not receive it, look for the item on your picking sheet. If the picking sheet
indicates that the item is Out of Stock, please reorder the item on your next order. If the picking sheet
indicates that the item was Shipped, please call Customer Service
at 1-800-659-2704.